Detail E-Book
Achieving Patient (Aka Customer) Experience Excellence
Pengarang: Rhonda Dishongh
Edisi: -
ISBN/ISSN: 978-1-4665-8313-9
Penerbit: CRC Press
Tahun Terbit: 2014
Tempat Terbit: Boca Raton, Florida
Bahasa: English
No. Panggil: ACH d
GMD: Electronic Resource
Catatan
Achieving Patient (aka Customer) Experience Excellence explores strategies and organizational cultural transformation in hospitals to achieve excellence in healthcare services and patient satisfaction. The book emphasizes the importance of developing a patient-centered organizational culture by making patient experience an essential component of healthcare quality.
Drawing on a real-life hospital cultural transformation, the authors explain various approaches to improving interactions among healthcare professionals, hospital management, service staff, and patients.
Daftar File
| No. | Nama File | Aksi |
|---|---|---|
| 1 | LINK E-BOOK |