Detail E-Book
Achieving Patient (Aka Customer) Experience Excellence
Pengarang: Rhonda Dishongh
Edisi: 1
ISBN/ISSN: 978-1-4665-8313-9
Penerbit: CRC Press
Tahun Terbit: 2014
Tempat Terbit: Amerika serikat
Bahasa: English
Klasifikasi: NONE
No. Panggil: ACH d
GMD: Electronic Resource
Catatan
Patient Experience management has always been a part of healthcare work since
interacting with patients has always underlined giving consideration and care to
their experience to varying degrees. However, until now, Patient Experience has
been left to what we can call an intuitive style of management. This means that the
nature of the experience delivered has been heavily determined by a mix of circum-
stantial factors mainly related to the individuals behind the experience manage-
ment’s personal interpretations, the employees’ moral compass, and current resource
restrictions that affect ad hoc decisions. As a result, two basic problems arise:
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