Detail Buku
ACHIEVING PATIENT (aka Customer) EXPERIENCE EXCELLENCE : Lessons From a Successful Cultural Transformation in a Hospital
ISBN/ISSN: 978-1-4665-8313-9
Penerbit: Bagian Ilmu Kedokteran Jiwa FK-Unika Atmajaya
Tahun Terbit: 2014
Tempat Terbit: Sweden
Bahasa: English
Klasifikasi: NONE
GMD: Text
Total Item: 1
Tersedia: 1
Dipinjam: 0
Catatan
Patient Experience management has always been a part of healthcare work since
interacting with patients has always underlined giving consideration and care to
their experience to varying degrees. However, until now, Patient Experience has
been left to what we can call an intuitive style of management. This means that the
nature of the experience delivered has been heavily determined by a mix of circum-
stantial factors mainly related to the individuals behind the experience manage-
ment’s personal interpretations, the employees’ moral compass, and current resource
restrictions that affect ad hoc decisions. As a result, two basic problems arise:
Daftar Eksemplar
| No. | Kode Item | Jenis Bahan | Lokasi | No. Panggil | Status |
|---|---|---|---|---|---|
| 1 | 182402 | - | RAK KESEHATAN MASYARAKAT | - | Tersedia |