Detail Buku
Service Business Model Innovation in Healthcare and Hospital Management
ISBN/ISSN: 978-3-319-46412-1
Penerbit: FITRMAYA
Tahun Terbit: 2017
Tempat Terbit: Petaluma
Bahasa: English
Klasifikasi: NONE
GMD: Text
Total Item: 1
Tersedia: 1
Dipinjam: 0
Catatan
Service model innovations take on added significance in the hospital sector,
facing disruptive shifts and sweeping changes. While in the past decades hospital
management focused on rationalization, rationing and prioritization efforts from
the viewpoint of expert organizations, the latter are challenged to become patient
centered service organizations. Clinics must go beyond cost dumping and
operational excellence (lean, mean, clean) to be braced for the age of digital
convergence. In this article we sketch-out, why hospitals should also define
service from the patient’s perspective and why smart and client focused hospitals
might get in trouble with safety, security, surveillance and supervision
imperatives, since zero risk sometimes comes at the cost of zero convenience.
Service model innovations serve as means to make both ends meet.
Daftar Eksemplar
| No. | Kode Item | Jenis Bahan | Lokasi | No. Panggil | Status |
|---|---|---|---|---|---|
| 1 | 182462 | - | RAK KESEHATAN MASYARAKAT | - | Tersedia |