Detail Buku
Service Quality for Facilities Management in Hospitals
ISBN/ISSN: 978-981-10-0956-3
Penerbit: FITRMAYA
Tahun Terbit: 2016
Tempat Terbit: Tangerang
Bahasa: English
Klasifikasi: NONE
GMD: Text
Total Item: 1
Tersedia: 1
Dipinjam: 0
Catatan
As a relatively new discipline, facilities management (FM) has developed rapidly
over the past 30 years as the volume of built assets ballooned exponentially. One
topic that draws a lot of attention in the FM domain is customer satisfaction that
emanates from good service quality. Enhancing customer satisfaction has recently
become one of the major concerns of FM organisations. Customer satisfaction can
be viewed as a result of the demand for high service quality. It can be enhanced
only if the service quality level increases. Thus, service providers who seek to sat-
isfy their customers should enhance their service quality level first, which is within
their control. But before that can happen, it is essential to measure the service
quality first, so that areas that need improvements can then be identified, to be fol-
lowed by implementation of corrective actions, leading to the increased level of
customer satisfaction.
Daftar Eksemplar
| No. | Kode Item | Jenis Bahan | Lokasi | No. Panggil | Status |
|---|---|---|---|---|---|
| 1 | 182495 | - | RAK KESEHATAN MASYARAKAT | - | Tersedia |